The Nomad Digital support functions are all working remotely, currently without impacting our operations and at full capacity. Our office is open for access where needed for essential work activities, that cannot be completed remotely and for access to equipment and systems. These central core functions include but are not limited to Human Resources, Procurement, QHSE, Marketing, Finance, Bid Management, Sales, System Administration and our Development teams.
Field Service Support Operations
Our global service support teams who work remotely in customer regions visiting and servicing trains at depots or stations are operating as usual, currently. Our engineers have been briefed and are in regular contact for updates when required. Our field service teams will follow all depot/station site-specific controls that have been adopted to ensure they follow the local requirements in place for Coronavirus. Our engineers will follow all on-site controls and use PPE available to comply with controls in place for on-site compliance.
Service Desk Operations
Our service desk operations remain in place and are operating 24/7. We have implemented remote working for our service desk monitoring teams, but all service desk support is in place and operating with sufficient capacity to provide round the clock support without impact.