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Statement: Nomad Digital – Coronavirus

Nomad Coronavirus Business Position - updated May 2020

(18 May 2020, Newcastle Upon Tyne)

This statement serves to provide customers with an update on Nomad’s position and set up with regards to Coronavirus management, how the organisation is set up, how it has responded and how it will continue to deliver its services to customers in the immediate and interim period of pandemic status. Nomad has completed risk assessments to ensure it has adequate contingency plans to minimise any impact on its service during this period.

Intelligence and updates

Nomads QHSE department is monitoring the global situation, using the World Health Organisation daily situation reports for key information and updates. Nomad is also monitoring other channels for information and is ensuring updates from public health organisations and government authorities in all geographic regions. Nomad is aligned with our parent company Alstom on Coronavirus updates and control measures to ensure effective collaboration and synergy where possible.

Centralised management of communications

Nomad has centralised all communications across its geographies and operations through its QHSE department for all updates and guidance. This ensures a consistent approach for all communications, both internally to all employees and externally to interested parties such as suppliers, customers and regulators etc. Channelling through our QHSE department, ensures a ‘one-stop-shop’ for all queries and ensures fresh updates and changes to our operations are consistent and managed effectively. Our primary and secondary contacts for any questions or requests for information are:

  1. John Mills, Head of QHSE (Global) – email: Tel: +44 (0)7595 202 380
  2. Liam Currie, QHSE Officer (Global) – email: Liam.currie@nomadrail.comTel: +44 (0)7949 860 919

Central core support departments and operations

The Nomad Digital support functions are all working remotely, currently without impacting our operations and at full capacity. Our office is open for access where needed for essential work activities, that cannot be completed remotely and for access to equipment and systems. These central core functions include but are not limited to Human Resources, Procurement, QHSE, Marketing, Finance, Bid Management, Sales, System Administration and our Development teams.

Field Service Support Operations

Our global service support teams who work remotely in customer regions visiting and servicing trains at depots or stations are operating as usual, currently. Our engineers have been briefed and are in regular contact for updates when required. Our field service teams will follow all depot/station site-specific controls that have been adopted to ensure they follow the local requirements in place for Coronavirus. Our engineers will follow all on-site controls and use PPE available to comply with controls in place for on-site compliance.

Service Desk Operations

Our service desk operations remain in place and are operating 24/7. We have implemented remote working for our service desk monitoring teams, but all service desk support is in place and operating with sufficient capacity to provide round the clock support without impact.

Business travel

Nomad has implemented a global travel instruction to all employees which is a 3 levelled approach. Level 3 is a total ban on travel to these countries. Level 2 is a list of countries where executive approval is needed before any travel to these countries occurs and Level 1 is all other countries where travel is unrestricted at this time. This position is reviewed daily for any updates needed to certain countries or regions to stay abreast of developments and react accordingly.  Any form of travel at present is strictly business essential only and assessed and approved prior to any undertaking.

Customer updates & maintenance access to depots and facilities for Nomad personnel

As a business partner of Nomad, we request that should the working practices of your own operations change, due to the Coronavirus outbreak you contact the QHSE individuals identified. Especially where they could affect Nomad employees gaining access to trains for maintenance activities. Nomad will operate to align with your specific controls should these have changed or if we need to be aware of any new developments, so we can work collaboratively together.

Should you require any further information please do not hesitate to contact Nomad Digital.

Thank you.