Passenger Experience

Want to know more about improving the Passenger Experience?

Contact one of our experts to find out more.

connecting everything for a positive passenger experience

For over two decades, Nomad Digital has been a world leading provider of vehicle connectivity solutions and our team of industry experts continues to grow.

We provide innovative real-time passenger solutions using both passenger devices and/or vehicle displays. This covers an extensive range of passenger services including internet access, travel information, entertainment delivery and security applications.

The ever-growing number of transport passengers identify WiFi as a reason for choosing a particular operator. We enable operators to respond to this through class-leading technologies, providing an outstanding passenger experience.

We are constantly developing technology and products which provide an excellent web access experience, flexible configuration and outstanding reliability. By designing, building and deploying wireless broadband connections for trains and other transport services, the passenger experience has dramatically improved.

On-board WiFi services allow people to surf the internet, commuters to answer emails and undertake important work on longer journeys. But that’s only part of the service; Nomad’s solutions can also provide live passenger information such as updated journey data, where and when the next stop is, and any news regarding delays. Nomad works with train operating companies to improve passenger experience and maintenance processes, which results in increased cost savings.

Keeping passengers up-to-date

Real-time journey information is still considered to be in the top three of the biggest challenges facing train operators.

Our focus is on a seamless and straightforward passenger experience. This can be achieved by providing passengers with world-class connectivity regardless of location, integrating real time journey information and media entertainment all on a single platform, for a new experience in passenger information delivery.

Bringing together passenger connectivity, information and entertainment will transform your ability to improve passenger experience. Our solutions provide you with both timely and historic insight into connectivity usage and fleet performance. This data helps you monitor and manage fleet operational issues in more proactive and intelligent ways.

The Internet of Things (IoT) is constantly driving transport related innovation to push the boundaries of what is possible. The capabilities of on-board connectivity are endless and exciting.

Our vision - 'connecting everything'

Our vision is ‘connecting everything.’ This means, you can be assured of a future-proof platform on which to deploy new applications and services and collect and exchange data, allowing everyone to more connected than ever before.

Engage solutions

We have an innovative portfolio of solutions and services at Nomad, you can read more about the others within the Engage theme below.

Engage

Engage Portal

Delivers on-demand, managed-content directly to your passenger’s own devices, such as a tablet, smart phone or laptop.

Engage

Passenger and On-Board Information Systems

Our next generation on-board/passenger information system was built to offer services such as the next station and connection information, timetables, live news, on-board entertainment and moving maps.

see how our customers have benefitted

Eurostar, helping passengers track their journey and plan destinations

In 2012, Eurostar announced a £700 million investment in its fleet, with the purchase of state-of-the-art new e320 trains and the complete upgrade of a number of its existing sets. The investment would add new digital capabilities, including electric sockets, Wi-Fi and an on-board entertainment system to offer customers an ever better experience. As part of the project, it asked its customers what would most improve their travel experience.

Eurostar, on-board entertainment server launched

Eurostar is the only high speed train that directly links the UK to France and Belgium via the Channel Tunnel, taking its passengers to major European city centres since 1994. It also runs to Disneyland Paris, Lyon, Avignon and Marseille and provides a seasonal service to the French Alps.

In total, the operator offers over 60 connecting destinations across France, Germany and the Netherlands, serving over ten million customers per year.

Read all customer stories

Realising the power of the Internet of Things

Paul Vaclik, Head of R&D and Architecture at Nomad Digital, shares his thoughts on the value of the Internet of Things for public transport and its passengers, and considers what the future of IoT and improved connectivity may look like.

Joanna Leach 20 Mar 2023

Monika Singh, Product Manager for Passenger Experience shines a spotlight on what train operators can do to attract more passengers to their services by taking advantage of the increased digitalisation of the industry, including through improved connectivity and better passenger information systems.

Joanna Leach 22 Feb 2023

We are delighted to announce that our On-board Information System (OBIS) solution has been shortlisted for three categories in the SPOTLIGHT Rail Awards 2023.

Milcah Yusuf 05 Jan 2023

From train reliability to timetable information and onboard entertainment, technology is the key to ensuring that passengers returning to the post-pandemic railways have a positive, memorable experience, as Monika Singh, Product Manager for Passenger Experience explains.

Milcah Yusuf 30 Nov 2022

We are delighted to share that our On-board Information System (OBIS) solution has been shortlisted in the Dynamo Dynamites 2022 Awards for the Project of the Year category (Corporate).

Milcah Yusuf 02 Nov 2022

Mike Butler, Head of Innovation at Nomad talks about the growing capabilities of internet connectivity and what we can expect in the future.

Milcah Yusuf 25 Oct 2022

Monika Singh, Product Manager for Passenger Experience (Engage Portal and OBIS products) shares which key factors can help to develop a positive, elevated passenger experience on-board rail travel.

Joanna Leach 04 Aug 2022

Brought to you by our team of experts, our next generation OBIS can enhance the passenger experience by combining real-time journey information and infotainment on a single platform.

Milcah Yusuf 22 Jul 2022

Nomad Digital together with Dynamic Crowd Measurement have completed a successful first of a kind (FOAK) innovation project to provide intelligent, real-time insights to enhance the passenger experience.

Mike Butler 07 Jul 2022

lady on train using laptop and mobile phone next to window

As we’re entering the digital-first era with an emphasis on connectivity, the industry is becoming more forward-thinking about the ways to facilitate a fully connected public transport experience.

Faye Gibson 09 May 2022

Passenger Experience

connecting everything for a positive passenger experience

Keeping passengers up-to-date

Our vision - 'connecting everything'

Engage solutions

Engage Portal

Engage Portal

Passenger and On-Board Information Systems

Passenger and On-Board Information Systems

see how our customers have benefitted

Eurostar, helping passengers track their journey and plan destinations

Eurostar, helping passengers track their journey and plan destinations

Eurostar, on-board entertainment server launched

Eurostar, on-board entertainment server launched

read more on the Passenger Experience

Realising the power of the Internet of Things

How increased digitalisation in rail can attract more passengers

Nomad Digital has been shortlisted for the Spotlight Rail Awards 2023

Providing an unforgettable post-pandemic passenger experience

Nomad Digital’s OBIS solution is shortlisted for Dynamites Award 2022

The Future of Rail Connectivity

What can contribute to an enhanced, elevated rail passenger experience?

Discover OBIS – On Board Information System

Passenger Experience at the forefront of Innovation – DCM & Nomad Digital

What Are the Biggest Benefits of Real-Time Passenger Information in 2022?