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Customer stories

VIA Rail, long-distance link

The Challenge

VIA Rail was looking at ways to stand out and increase their customer loyalty, contracting Nomad to provide WiFi for its long-haul train, the Ocean.

The Solution

Nomad implemented a WiFi connectivity solution that allowed seamless wireless connection throughout the 1000km journey between Quebec and Windsor, Ontario.

The Results

Within the first few weeks of availability, passengers using the WiFi transferred 58GB of data – the equivalent of 100,000 web pages or 58,000 emails – at no extra cost.

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Eurostar, helping passengers track their journey and plan destinations

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Eurostar, helping passengers track their journey and plan destinations

In 2012, Eurostar announced a £700 million investment in its fleet, with the purchase of state-of-the-art new e320 trains and the complete upgrade of a number of its existing sets. The investment would add new digital capabilities, including electric sockets, Wi-Fi and an on-board entertainment system to offer customers an ever better experience. As part of the project, it asked its customers what would most improve their travel experience.

Eurostar, on-board entertainment server launched

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Eurostar, on-board entertainment server launched

Eurostar is the only high speed train that directly links the UK to France and Belgium via the Channel Tunnel, taking its passengers to major European city centres since 1994. It also runs to Disneyland Paris, Lyon, Avignon and Marseille and provides a seasonal service to the French Alps.

In total, the operator offers over 60 connecting destinations across France, Germany and the Netherlands, serving over ten million customers per year.

DSB, connecting Denmark

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DSB, connecting Denmark

State-owned operator DSB runs around 80% of Denmark’s passenger trains. Carrying 157 million passengers every year, it runs urban, intercity and regional services, as well as international services, especially to Sweden.

NS, the biggest ever link up

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NS, the biggest ever link up

NS runs 5,000 trains a day serving around a billion passengers a year on one of the densest rail networks in Europe.

Across the Netherlands’ 4,700 km of track, 400 stations, trains can travel in both directions on the same line every few minutes, and with many more stops compared to most intercity rail routes; with average journey times from 11 to 37 minutes.

ÖBB, world-first live TV broadcast

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ÖBB, world-first live TV broadcast

The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways. The ÖBB group is owned entirely by the Republic of Austria and is divided into several separate businesses that manage the infrastructure and operate passenger and freight services.

Xorail (Wabtec Corp) – Trackside

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Xorail (Wabtec Corp) – Trackside

Xorail (Wabtec Corp.) is one of the US’ leading railway signal design and construction companies. Established in 1990, the leading US rail systems integrator is headquartered in Jacksonville, Florida.

CrossCountry – a WiFi upgrade

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CrossCountry – a WiFi upgrade

CrossCountry is geographically the UK’s largest train operator, delivering long distance and inter-regional services between, South West England and Scotland, the South Coast, the North West, the North East and from Wales to the East Midlands and East Anglia.

Headquartered in Birmingham, CrossCountry runs over 7,000 train journeys each 4-week period, has 1,800 employees and carries 38 million passenger journeys a year. CrossCountry also operates the longest train service in the UK, from Aberdeen to Penzance, a journey of 785 miles.

ROCM – using Onboard diagnostics to reduce costs

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ROCM – using Onboard diagnostics to reduce costs

Our customer is one of the largest rail operators in its region, so it is vital that their trains run on time with either no or little faults. The customer first came to Nomad Digital and explained their need of becoming more proactive rather than reactive, in a bid to reduce maintenance and costs.

Metro Trains Melbourne, improving efficiencies

The Challenge

To implement the Remote Online Condition Monitoring technology fleet-wide, on a total of more than 400 units, providing the basis for the introduction of preventative and intelligence-driven maintenance practices.

The Solution

Nomad implemented a comprehensive solution which includes train embedded software and hardware, a back-office application for data analysis and visualisation, and a railway engineering support solution.

The Remote Online Condition Monitoring system (ROCM) provides real-time condition and diagnostic based information across key operational elements, and creates a scalable framework for the future introduction of both predictive and remote condition based maintenance methodologies.

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NSB, switching the solution

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NSB, switching the solution

NSB wanted to provide on-board WiFi access for its passengers. However, the country’s mobile broadband coverage is patchy and often poor. NSB also required a system that could be upgraded in future to integrate new technologies as they become available.

Virgin Trains, west coast connection

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Virgin Trains, west coast connection

Virgin Trains has operated on the UK West Coast Main Line since 1997.  The service connects six of the UK's largest cities; London, Birmingham, Manchester, Liverpool, Glasgow and Edinburgh.  In terms of population served, the West Coast Main Line is Britain’s most important rail backbone.

DB Cargo – Condition Based Maintenance (CBM)

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DB Cargo – Condition Based Maintenance (CBM)