John Mills is Head of QHSE at Nomad and is a chartered member of IOSH and the CQI. John overseas the global QHSE team.
Quality is a small word that encompasses so much in our lives. Think about the last time you bought a car, had home renovations or even bought a pint of milk. Did the process of doing these tasks run smoothly or did something unforeseen arise? How did you rate the overall quality of the products and the experience? Did you complain? The point is that quality encompasses a large portion of our day to day lives. So, at work it should be no different.
Within an organisation, every single person is working towards the same quality standards and depending on the type of organisation, there will be a variation in the accountabilities each employee takes. Factors such as enterprise size, geography and job level all have a part to play in how quality is built within an organisation. In terms of measurement, quality is assessed and implemented in various ways such as KPIs, objectives and pareto etc. But other factors such as document control, customer engagement and completeness of activities are also vital indicators to evaluate the wider organisation’s quality too.