John Mills is Nomad’s Head of QHSE and a chartered member of IOSH and the CQI. John overseas the global QHSE team.
People wearing several hats?
Every company has some form of quality department, whether it be embedded into someone’s role in a very small SME, (where people wear several hats) which might have a general manager running around doing three jobs. Right through to huge global superpowers who have administrators, officers, coordinators, managers, directors, and vice presidents (the list goes on) with a quality tag stuck on the front of their roles, totalling 100’s of people within a large organisation.
On the front of it, it might look like the larger companies care more about quality, but this isn’t always the case. Yes, they have more people and do more business (larger by definition) but the quality impact potential of both companies is still 100% if quality is embedded correctly. What is quality impact potential I hear you ask? It’s simple – the ability to have influence from every angle, everywhere in an organisation. In safety this is often referred to as an ‘interdependent safety culture’. Quality is no different – if it can be achieved, that is, and a culture certainly exists, or it doesn’t exist.