Service Desk Team Leader
What does quality mean to me?
A good question, quality within the Service desk I believe, is determined by the quality of our fault finding and more importantly our relationships with our customers.
A quality relationship is one that has balance, both parties are engaged equally, free flowing information, trust and the certainty that Nomad cares as deeply about the fleets and vehicles as our customers.
Our other quality metric is determined by how successful we are at identifying, and resolving issues, before the customer can identify them themselves.