Quality management involves optimising an organisation’s performance to meet the needs of its stakeholders, including enhancements in products, services, systems, and processes, as well as ensuring the overall efficiency and effectiveness of the entire organisation. It means something different to everyone, from business leaders and managers to those on a shop floor or production environment.
Everyone’s standard of quality is often shaped by a culmination of early experiences, including their diligence in completing homework, punctuality, and the guidance and upbringing provided by their parents or caregivers. These formative experiences contribute significantly to foundational quality milestones and behaviours, setting a foundation even before higher education or business. As we migrate from education into working in a business environment, there will be differences in understanding the importance of quality, and how much this can impact success.
Line managers and supervisors have a vital role in setting the tone for quality. They should create and set standards to develop and educate their team, measuring targets to drive quality improvement and ensuring their teams strive for excellence.