In the beginning quality wasn’t a priority when it came to production, as the focus was on quantity and not quality – it was the who could work the hardest for the longest approach with all energy ploughed into machinery and technology to push productivity to an all-time high. Often in years gone by you would see the Production Manager of a plant doubling up as the Quality Manager along with a number of other roles to fulfil. Wow, how that has changed over time.
This began to shift in the 1920’s when Quality Management Systems first surfaced – albeit in a simple fashion, not as we know them today, but this was the turning point for quality over quantity. Since then, we have seen the rapid evolution of organisations implementing a system approach or in simple terms their Quality Management Systems. The world and industries have come on leaps and bounds in recent decades with measuring data and using statistical analysis tools such as six sigma, 5 Whys and 8D analysis to critique data to convey what is going wrong and how to fix it.
Quality has evolved to become departments, careers and even in finance terms, a budget code demonstrating how critical this area is for a business to get right.