Quality Management was always traditionally thought of as a system managed by the Quality, QHSE or HSEQ department. This would therefore make Quality Management somewhat alien to other departments and functions within a business. Over the years, progression in digital systems and combined Business Management Systems (BMS) have paved the way for organisations to link and integrate everything together. There has been a transition from traditional Quality Management Systems (QMS) to a more rounded BMS, integrating other standards and requirements.
Quality connects everything within an organisation, often a lot more than Line Managers or Supervisors are aware. Line Managers, Supervisors and employees actively and subconsciously manage quality throughout their work and with their teams, however there can be the occasional time when the process of linking back to the BMS breaks down. Why does this happen?
Often, the speed of work and even life pushes teams to ‘patch’ issues or immediate tasks to complete daily tasks, but in adopting this approach, processes that require documentation are not utilised or enforced, and a live fluid process takes over that can be prone to interpretation, change and active resilience when not established.