Vicki Sloan is Nomad’s Global Marketing and Event Manager, based in the Newcastle head office. Vicki joined the company in June 2018, coming from a technology background. She has over 10 years' experience in marketing and events planning and has worked in private and public sectors.
(Newcastle upon Tyne, 5 March 2019) Reliable connectivity has become an ‘expected norm’. When people are away from their home or office, being constantly connected is simply expected. Digital technology is all around us covering all aspects of our everyday lives and the perception is: ‘why should it stop when we step on to a train? Nomad Digital uses cutting-edge technology and equipment to achieve this ‘expected norm’.
The Intelligent Train and ‘The Internet of Things (IoT)
The Intelligent Train combines a shared and secure network infrastructure to which all authorised on-board systems and passenger devices may connect and interact. The Internet of Things (IoT) is a driving force behind new innovative technology, the idea of on-board devices communicating with each other, and with the outside world, while maintaining a seamless passenger experience is key. Through the adoption of industry standards, operators can be assured of a functionally-rich, future-proof platform on which to deploy new applications and services for their passengers, whilst collecting and exchanging data, allowing everyone to be more connected than ever before.
Enhancing the passenger experience
Nomad’s ground-breaking vision from 2007 remains relevant today. Now, the opportunity is not just to connect the passengers, but also train operators, maintainers and on-board staff.
Connecting to a wider base of stakeholders plays a valuable role in enriching the passenger experience, by responding to market needs and solving connectivity challenges. Passengers are crucial to the train operating companies (TOCs) – yet train guards, drivers, conductors, caterers, and maintainers, all serve to enhance the passenger experience too. Bringing together passenger connectivity, information and entertainment will transform a TOCs ability to improve its passengers’ experience.
New on-board infotainment solutions have the capacity to greatly enhance the passenger experience by integrating real-time journey information and media entertainment together, on a single platform, for a new experience in passenger information delivery. Providing rail operators with a real-time end-to-end solution – which integrates numerous on-board systems and components – is an ever-increasing priority. This enables operators to perform real-time analysis on-board, automatically issue alerts of impending equipment failures and feed the relevant information in real-time to their passengers.
Keeping passengers informed with the latest journey information is still considered to be in the top three of the biggest challenges facing train operators, it also remains high in passenger complaints when things go wrong. Increasing and maintaining customer satisfaction through communication is key in a world where information is all around us.
Over and above journey information, other digital services are increasingly becoming more important, from both the providers of such services and the passengers themselves. Live news, weather, infotainment, commercials, media programming etc. delivered directly to your passengers as part of their journeys presents huge opportunities to improve customer experience.
Nomad has invested heavily, using the latest technologies and insight from our market leading position, to bring about the next generation of information and infotainment systems. Using the intelligent train as an enabler – PIS displays (on-platform/in-train), public address systems, and a passenger portal can be driven from the same IP platform, providing a seamless integration of content, advertising and journey information.
Completely focused on a seamless customer experience
Nomad WiFi is completely focused on a seamless straightforward customer experience. Our expertise and knowledge allow passengers to receive world-class connectivity regardless of location and the number of users. This can range from a simple connection to a fully-managed prioritised service.
Transport operators’ focus on passenger safety
A train operator’s on-board security system should give passengers a true sense of security during any journey. Nomad’s CCTV capabilities guarantee a safe journey with efficient use of a transport operator’s time and resources, offering both operators and passengers the reassurance of peace of mind travel.
What’s next for Nomad Digital
Nomad Digital is the world’s leading provider of passenger and fleet-management digital solutions to the rail industry. Offering a broad solutions portfolio to both train operators and train builders that facilitates a significantly enhanced passenger experience. The integration of Nomad’s products and services into the on-train environment improves levels of passenger satisfaction.
‘To be the world leader in connected transport, renowned for continuous innovation of technology and provision of quality solutions to deliver the intelligent journey.’
IoT is constantly reminding the rail technology industry to push the boundaries of what’s possible. The capabilities of on-train connectivity are endless, and with the way things are going, Nomad is incredibly excited to see what the future holds.
About Nomad Digital
Nomad Digital is the world’s leading provider of passenger and fleet connectivity solutions to the railway industry. It offers a broad solutions portfolio to transport operators and builders that significantly enhance passenger experience and increase fleet operational efficiency.
Its integrated and scalable solutions include the multi-award winning and patent-protected Passenger WiFi, enabling seamless connectivity with the internet and on-board infotainment. In addition, its Passenger Information System for live journey, multi-media information and Passenger Portal Framework simplifies the creation of custom portals for on-board services and entertainment. And Nomad’s Remote Online Condition Monitoring, Driver Assist and Power Train products are targeted at identifying efficient fleet maintenance operations and improving fuel economy.
Nomad is the pioneer of the Intelligent journey – a shared and secure network infrastructure to which all authorised on-board systems and passenger devices may connect.
For more information on Nomad Digital please contact:
Vicki Sloan, Global Marketing and Events Manager
+44 (0) 207 096 6966 Ext. 2082
+44 (0) 7848 085 896