Our ground-breaking vision of the ‘networked train’ from 2007 remains relevant today. Yet now we see a great opportunity to connect not just the passengers, but also train builders, maintainers and on-board staff – all of whom play a pivotal part in the passenger experience – and this is part of our future strategic vision.
Connectivity is not all about technology. By reaching out to a broader set of stakeholders through the solutions and systems we create and deliver, we are connecting the whole on-board ecosystem. The TOCs and their passengers will always remain our core audience and central to what we do, but we are expanding to other stakeholders that can take advantage of our offer.
Connecting to a wider base of stakeholders plays a valuable role in enriching the passenger experience, by responding to market needs and solving connectivity challenges through our heritage of innovation. Passengers are crucial to the TOC – yet train guards and drivers, conductors and caterers and builders and maintainers, all serve to enhance the passenger experience too.