We sat down with Swaraj Verma, Product Manager, who explains how Nomad Digital’s data-driven solutions deliver up-to-the-minute fleet and network insights, that can be key for operators in enhancing, and improving, the passenger experience.
“The rail industry has always been perceived slow in its adoption of technology. Majorly because the rail industry has been overshadowed by seemingly more dynamic and agile transport sectors. However, I feel the transformation has increased in pace as of recently. Whilst the pandemic has impacted the industry severely, it has also provided opportunities to introspect and evolve.
A recent survey released by the Railway Industry Association has revealed that people in 2021 feel increasingly confident about how innovative the rail industry is becoming compared to 2019. The industry has realised that there has never been a better time to get involved. Operators have taken this opportunity to:
Nomad is at the innovative forefront by making efforts to offer innovative upgrades for passenger experience, onboard internet availability, fleet management and maintenance.”
“I strongly feel that fleet management itself is an extremely broad aspect, and there are so many avenues yet to be explored within the industry.
Just considering rolling stock alone, there are several elements to explore, improve and harness, such as collecting and using data for failure mode analysis, condition monitoring, analysing trends and managing repeat defects.
While continuously monitoring fleets, teams are better equipped to anticipate, and manage, incidents that might impact the whole system. They are better poised to identify and analyse holistic patterns in a click. Fleet management also provides avenues for predictive rail maintenance, business continuity management and cost savings.
With Nomad Digital’s systems, we monitor the availability and quality of networks across fleets, helping operators to make informed data-driven decisions to enhance the overall passenger experience.”
“I define real-time reporting as a business intelligence (BI) practice that consists of gathering up-to-the-minute data and relaying it to be viewed on custom-built dashboards. Its precision makes real-time reporting vital to the current landscape. With so much uncertainty generated by the pandemic, operators need to make decisions on the go, and can’t solely rely on systems trained on historical data.
Thanks to the astonishing amount of real-time data being collected, real-time reporting allows organisations to monitor activity as it happens on-board – a significant benefit for operators. Continuously updated reports provide operators the ability to address issues and make decisions, as they happen.
Analytics based on real-time data streams enable immediate action, allowing operators to identify patterns, proactively seize opportunities, and even prevent problems before they happen, avoiding costly disruptions.”
“The Network Management System (NMS) and Fleetview are two data-centric products that sit under Nomad Digital’s ‘Insights’ solution range. Within the two products, we are constantly looking at how we collect, analyse, interpret data and explore avenues to improve efficiency for our customers by tapping into more data points.
NMS is Nomad Digital’s interactive visual platform to monitor a fleet, in particular real-time fleet status and location. It supports operators with performance monitoring and fault management.
NMS is fitted with customisable real-time alarms which alert teams about any irregularities in performance. Along with monitoring, NMS also provides insights into the past performance of the fleet through configurable KPI driven dashboards. Operators feel better equipped to make informed decisions thanks to the granular level data-driven insights provided by the NMS.
Fleetview, on the other hand, is a dedicated reporting platform with a multitude of features ranging from KPI dashboards, data logging, trend analysis to predictive, Natural Language and AI/ML powered reporting. It is designed to help operators gain a competitive edge through data-driven decision making.
The intuitive dashboards based on trusted and governed data help operators gauge performance, and fault patterns, and stay on top of the KPIs that matter the most to their business. The reports also reflect passenger behaviour and usage patterns, which are vital for enhancing passengers’ on-board experience.”
“With a diverse product portfolio, we are the world’s leading provider of integrated connectivity solutions for the rail sector, active in North America (NAM), Europe and APAC regions and serving millions of passengers daily. Our data-driven solutions are currently adding value to major operators globally, helping them provide a passenger experience of the highest quality.
Aligning organisational performance to customer-oriented goals is perhaps one of the toughest challenges, but Nomad Digital has always identified itself as a customer-centric organisation. To ensure our solutions deliver the maximum value, we constantly measure the product impact of our releases, as we strive to continue learning.
On top of this, we have several processes that help us meet the evolving requirements of your customers. As an agile organisation, we believe in adjusting to the changing landscape. To capture a customer’s perspective, we regularly place ourselves in their shoes through user experience studies and testing.
Leveraging a cross-channel customer journey has also been key in mapping required improvements, as well as gaps in the customer experience.
In addition to understanding our customers, we also track key customer experience metrics that help us measure customer expectations and experience to industry standards.”
If you would like more information about the contents of this article, please contact experts@nomad-digital.com.
