Insights

Quality of documentation may sound minor, but the quality of a documents layout and presentation is just as important as the content of the document itself.

Quality is extremely important in my line of work as a Field Service Engineer. To me it means doing the job in a timely, safe and efficient manner.

Quality within the Service Desk is determined by the quality of our fault finding and more importantly our relationships with our customers.

Every company has some form of a quality department, whether it be embedded into someone’s role or divided up across lots of different roles.

Companies everywhere have some form of Health & Safety (H&S) / Quality, Health, Safety Environment (QHSE) control via a dedicated department or ‘that person’ or ‘persons’ who do ‘that job’ but, what is it that ‘these’ people actually do?

Countless companies and industries across the world claim to put safety at the top of the list. Is it really a number one priority? We consider the perspectives and where safety should actually fit in a company’s ‘must haves’.