Translink - a success in the making

Challenges

As part of their customer experience enhancements, Translink have upgraded and enhanced their connectivity solution - across their bus and train fleets - to deliver a seamless and integrated service which provides a strong-performing free WiFi solution to passengers.

Solution

Translink awarded the contract to supply, fit and maintain a modern WiFi system to Nomad Digital for both train and bus fleets. Translink work closely with Nomad Digital which enables the transport operator to take full advantage of the latest technology and service model.

Translink, UK

Results

Translink’s latest passenger surveys have recorded an increase in the number of web sessions - with a decrease in customer complaints and an increase in passenger satisfaction scores.