Defusing delays

DSB Denmark

Wireless communications allowed DSB, Denmark’s state-owned rail operator, to get closer to its customers in Copenhagen.

Research found the improvement passengers most wanted to see on the city’s Metropolitan S-trains was real-time traffic information. Nomad’s solution provided 2,800 screens and displays to deliver this. It also built in free internet access – 90,000 unique users logged into the DSB portal in the first four months.

“A delay is not experienced as problematic, if we help the customer by telling them how they move on from the next station”

– Nicklas Marschall, DSB