(Newcastle upon Tyne, 5 October 2016) Nomad Digital, the world’s leading provider of passenger and fleet connectivity solutions to the rail industry, is extending its strategic partnership with Queensland Rail offering continued service management on Passenger WiFi and CCTV for an additional three years.
The contract extension builds on a partnership which dates back to 2011, and will involve the full service management of 192 of Queensland Rail’s metro trains, including round-the-clock maintenance of the on-board equipment using Nomad’s dedicated staff in the field.
The multi-year contractual agreement is testament to the reliability and performance of Nomad’s solution, and underlines a commitment to further develop and invest in delivering an excellent customer service experience.
Queensland Rail's objective is to improve both passenger and staff security. Nomad’s solution has the ability to stream live video in the event of an incident, and Queensland Rail identified the potential to embrace a connectivity solution that improved passenger experience with reliable high-speed WiFi connectivity. Nomad was the first company to provide continuous high-speed Internet connectivity in tunnels and the first to stream high-quality live video to and from moving trains.
Nomad’s solution successfully overcomes unreliable mobile network coverage in parts of rural Australia, while optimising the quality for data-hungry applications such as high-quality CCTV.
Moin Majid, General Manager APAC, Australia, said “The success of the solution we provide is testament to this continued relationship which builds on many years of working together. Most importantly it provides us with the opportunity to work further with this forward-looking, innovative rail operator in Australia, building on our offer in this region.”
David Bootle Marketing Communications Manager - +44 207 096 6966 Ext. 2144
About Nomad Digital
Nomad Digital (Nomad) is the world’s leading provider of passenger and fleet connectivity solutions to the railway industry. It offers a broad solutions portfolio to both train operators and train builders that facilitates a significantly enhanced passenger experience. The integration of Nomad products and services into the on-train environment improves levels of passenger and train connectivity, provides journey information and entertainment facilities and increases the in-service time and operational efficiency of the fleet.
Nomad is the pioneer of the Networked Train – a shared and secure internet-standards based network infrastructure to which all authorised on-board systems and passenger devices may connect. This networking platform allows on-board devices to communicate with each other and, with the outside world, while maintaining a secure separation between passenger facing applications and those systems responsible for the safe operation of the train. Through the adoption of industry standards, augmented with added-value Nomad interfaces and features, customers can be assured of a functionally rich, future-proofed platform on which to deploy new applications and services.
Nomad’s integrated and scalable solutions include the multi-award winning and patent-protected Passenger WiFi, enabling seamless connectivity with the internet and on-board infotainment. In addition, its Passenger Information System for live journey, multi-media information and Passenger Portal Framework simplifies the creation of custom portals to on-board services and entertainment. While Nomad’s Remote Online Condition Monitoring, Driver Assist and Power Train products are targeted at more efficient fleet maintenance operations and improving fuel economy.
Nomad Digital is an international business, with sales and service centres in several locations around the world and product development facilities in the UK (Newcastle), Germany (Hildesheim) and Portugal (Porto).
Founded in 2002 and headquartered in the United Kingdom, the company remains an innovative market leader, providing products, services and solutions - directly or indirectly – across Europe, North America, the Middle East, Asia and Australia.
Currently serving more than 80+ global customers – in more than 40 countries - including train builders such as Alstom, Bombardier and Hitachi, and leading train operating companies, such as ÖBB, Amtrak, Via Rail, Eurostar, GWR, NS, NSB, PKP, Queensland Rail, and Virgin Trains.
Nomad’s technology is used by circa 2 billion passengers annually, with solutions on more than 100 fleets, across 20,000+ vehicles, utilising 37,000+ passenger information screens, carrying 15+ million WiFi monthly sessions. In the UK, Nomad’s passenger WiFi services are deployed on 75% of all WiFi connected trains and its position as a global player is borne out by almost 50% market share of connected (WiFi enabled) vehicles in the international heavy rail sector.