Nomad’s five-year service contract extension with VIA Rail

Tuesday, 19th July 2016

Nomad delivers enhanced passenger services for Canada’s national rail operator

(Newcastle upon Tyne, 19 July 2016) Nomad Digital, the world’s leading provider of passenger and fleet connectivity solutions to the railway industry, has signed a five-year service management extension for the delivery of its WiFi and media and entertainment platform with Canada’s national rail operator, VIA Rail.

The new partnership builds on Nomad’s previous five-year contract with VIA Rail, extending the partnership through until 2021. It covers VIA Rail’s full passenger rail fleet and provides service to over 1.5 million passengers annually who use the service to the east coast’s major destinations such as Toronto, Ottawa, Québec and Montreal.

The partnership covers Nomad’s connectivity, and on-board WiFi and entertainment platform, which delivers a host of passenger information, media and infotainment, including up-to-date movies, news and sport. This is loaded onto Nomad’s open connectivity platform and accessed via a customer portal, meaning passengers can stream high-quality media content on multiple fixed and hand-held devices.

The solution ensures that VIA Rail is able to provide their customers with an excellent on-board passenger experience, and allows them to successfully compete with aviation operators in the Canadian transport market.

The partnership includes the services of several in-territory technicians providing dedicated on-the-ground engineering maintenance expertise, while Nomad’s other key customer service centres in the US and the UK provide additional ancillary support. This long-term customer support infrastructure presents VIA Rail with a framework to easily deal with future upgrades and installations across their national fleet.

Damian Bryant, Nomad Digital CEO & President Americas Region, said “We are delighted to continue our very strong relationship with VIA Rail. It now means that our system will run on their national fleet for over 10 years – a resounding endorsement of VIA Rail’s faith in Nomad and our solutions.”
 

For more information please contact:

Nomad Digital

David Bootle, Marketing Communications Manager

+44 (0) 207 096 6966 Ext. 2144                  

 

About Nomad Digital

Nomad Digital (Nomad) is the world’s leading provider of passenger and fleet connectivity solutions to the railway industry. It offers a broad solutions portfolio to both train operators and train builders that facilitates a significantly enhanced passenger experience. The integration of Nomad products and services into the on-train environment improves levels of passenger and train connectivity, provides journey information and entertainment facilities and increases the in-service time and operational efficiency of the fleet.

Nomad is the pioneer of the Networked Train – a shared and secure internet-standards based network infrastructure to which all authorised on-board systems and passenger devices may connect. This networking platform allows on-board devices to communicate with each other and, with the outside world, while maintaining a secure separation between passenger facing applications and those systems responsible for the safe operation of the train. Through the adoption of industry standards, augmented with added-value Nomad interfaces and features, customers can be assured of a functionally rich, future-proofed platform on which to deploy new applications and services.

Nomad’s integrated and scalable solutions include the multi-award winning and patent-protected Passenger WiFi, enabling seamless connectivity with the internet and on-board infotainment.  In addition, its Passenger Information System for live journey, multi-media information and Passenger Portal Framework simplifies the creation of custom portals to on-board services and entertainment. While Nomad’s Remote Online Condition Monitoring, Driver Assist and Power Train products are targeted at more efficient fleet maintenance operations and improving fuel economy.

Nomad Digital is an international business, with sales and service centres in several locations around the world and product development facilities in the UK (Newcastle), Germany (Hildesheim) and Portugal (Porto).

Founded in 2002 in the United Kingdom, the company remains an innovative market leader, providing products, services and solutions - directly or indirectly - to more than 80 major global customers – in more than 40 countries - including train builders such as Alstom, Bombardier and Hitachi, and leading train operating companies, such as ÖBB, Amtrak, Via Rail, Eurostar, GWR, NS, NSB, PKP, Queensland Rail, and Virgin.

Nomad’s technology is used by 1.7 billion passengers annually, with solutions on more than 100 fleets, across more than 17,000 vehicles, with 36,000 PIS screens.  Its systems carry more than seven million WiFi sessions monthly and covers 50,000 miles of track annually.  In the UK, Nomad’s passenger WiFi services are deployed on 75% of all WiFi connected trains and its position as a global player is borne out by almost 50% market share of connected (WiFi enabled) vehicles in the international heavy rail sector.