(Newcastle upon Tyne; September 22, 2017) Nomad Digital, the world’s leading provider of passenger and fleet connectivity solutions to the railway industry, has signed a new contract with CrossCountry to provide its digital train technology and associated services to keep the operator’s passengers connected on their journey.
Building on Nomad’s current partnership with CrossCountry, passengers will benefit from the latest, cutting-edge technology platform which will provide secure, robust delivery of free on-board WiFi connectivity, affording them the opportunity to work or play while on the go. The agreement affects 58 Voyager trains, five High Speed Trains and 29 Turbostar units, with the installation of Nomad’s systems due to start this winter.
The train operator runs services from Scotland to Cornwall, the North West to the South Coast and between Wales and East Anglia, and passengers will benefit hugely from a robust on-board WiFi network that gives them the flexibility to stay in touch with work and friends en-route.
This multi-million-pound agreement will continue up to 2020 and contributes to CrossCountry’s digital rail strategy to offer its passenger leading technology solutions that enhance the journey experience.
An important part of the scope of the partnership is Nomad’s provision of technicians on the ground, providing dedicated engineering maintenance expertise in the unlikely event of any connectivity issues. While Nomad’s central customer service centre in Newcastle provides additional ancillary support. This long-term customer support agreement presents CrossCountry with a framework to deal with future upgrades and installations across their fleet.
David Owen, Nomad’s Regional Sales Director (UK & Ireland), said: “Building on a partnership with CrossCountry of more than five years, it’s a real show of faith we have been selected to continue providing them with our connectivity system. We accompany our customers for long periods of time through the challenges of the technology evolution, becoming their strategic technology partner of choice. Our resilient high-performance communications architecture is scalable, offering CrossCountry flexibility to add in further applications over time – whether those are passenger information services, CCTV or other vehicle monitoring systems.”
Welcoming the new agreement, CrossCountry’s Commercial Director, Ben Simkin, said: “With our trains travelling the length and breadth of Britain, it was important that we secured a partner that could deliver a robust and reliable WiFi solution. Good WiFi is now an expectation when people travel, and with some of our customers travelling hundreds of miles on their journeys they want to feel as connected on the train as they do at the office or home. Nomad’s technology, along with its dedicated support services, make them the ideal partner for CrossCountry to ensure our customers get the best experience on their journey.”
For more information, please contact:
David Bootle, Marketing Communications Manager
+44 (0) 207 096 6966 Ext. 2144
About Nomad Digital
Nomad Digital is the world’s leading provider of passenger and fleet connectivity solutions to the railway industry. It offers a broad solutions portfolio to both train operators and builders that significantly enhances the passenger experience, and increases fleet operational efficiency.
Its integrated and scalable solutions include the multi-award winning and patent-protected Passenger WiFi, enabling seamless connectivity with the internet and on-board infotainment. In addition, its Passenger Information System for live journey, multi-media information and Passenger Portal Framework simplifies the creation of custom portals for on-board services and entertainment. And Nomad’s Remote Online Condition Monitoring, Driver Assist and Power Train products are targeted at identifying efficient fleet maintenance operations and improving fuel economy.
Nomad is the pioneer of the Networked Train – a shared and secure internet-standards based network infrastructure to which all authorised on-board systems and passenger devices may connect.
Nomad Digital is a wholly-owned subsidiary of Alstom and an international business with sales and service centres in several locations around the world and product development facilities in the UK (Newcastle), Germany (Hildesheim) and Portugal (Porto).
Founded in 2002 and headquartered in the United Kingdom, the company serves more than 80+ global customers, in more than 40 countries, including train builders such as Bombardier, Hitachi and Alstom, and train operating companies such as ÖBB, Amtrak, VIA Rail, Eurostar, GWR, NS, NSB, PKP, Queensland Rail, and Virgin Trains.