(Newcastle upon Tyne, 2 June 2016) Nomad Digital, the world’s leading provider of wireless connectivity and ICT solutions to the rail industry, has recently signed a clutch of new service management contracts with major tier-1 rail customers across the globe.
The new contracts and extensions ensure Nomad’s solutions and overall customer management and service delivery continues to meet the increasing scale and demands of its customers and their passengers alike.
These seven-figure, multi-year contractual extensions provide a solid platform of recurring revenue across Nomad’s global operations, where its share of connected trains has grown significantly over the last three years, providing for recurring service revenue growth of more than 25% CAGR. In addition, this has enabled Nomad to make continued investments in service delivery capabilities across all markets to support the increasing demands of customers.
In recent months, Nomad has signed enhanced multi-year service agreements with major customers in the United States and Canada, spanning between three and five years. This is coupled with signing significant multi-year agreements with customers in the UK, Denmark, Norway and the Netherlands. These agreements cover a wide range of Nomad’s products and solutions, including WiFi connectivity, passenger information services (PIS), media & infotainment, and Condition Based Maintenance.
Real-time predictive monitoring and timely fleet reporting are not only critical to providing world-class support to its customers, they also allow Nomad to continually explore more innovative ways of delivering improved services.
Stephen Lathan, Nomad’s Global Customer Services Director O&M, explains “Our service delivery solutions are constantly evolving through listening to our customers’ needs and refining our offer. Investing in innovative monitoring tools is based on learnings from our expertise on the predictive remote condition maintenance side of our business.
“What distinguishes Nomad within the rail industry, is our continued ongoing investment with our customers after our solutions have been installed. These scalable solutions provide the flexibility to integrate more innovative ways of delivering improved services, as the demands of our customers and their passengers increase. We are managing more fleets than anyone in the world based on solid foundations of developing strong partnerships where we can fully support our global customers in their territories and from our Newcastle head office.”
Nomad is measured on how well and quickly it responds to queries through a service level agreement, where it can gain credits or be penalised. Stephen concluded “This service maintenance element of our work is stringently monitored to ensure we provide customers with the highest level of service that they expect from us.”
For more information:
David Bootle Marketing Communications Manager
+44 207 096 6966 Ext. 2144
About Nomad Digital
Nomad Digital is the world’s leading provider of wireless connectivity and ICT solutions to the transportation sector and is a pioneer of fleet digitisation. It boasts a rich suite of passenger and operational applications and services, which enables operators to significantly enhance the passenger experience, while delivering improved levels of reliability, safety and operational efficiencies.
Nomad’s solutions include its market leading connectivity and WiFi suite of products and services, Passenger Information Systems (PIS), on-board entertainment platforms and Remote Online Condition Monitoring (ROCM) and Reliability Centred Maintenance (RCM) methodologies.
Nomad is an international business, with product development facilities in the UK (Newcastle), Germany (Hildesheim) and Portugal (Porto).
Founded in 2002 in the North East of England, the company has grown consistently as an innovative market leader providing products and services and solutions directly or indirectly to more than 50 major global customers, including names such as Alstom, Bombardier and Hitachi and leading train operating companies (TOCs) such as Amtrak, Eurostar, GWR, NS, NSB, PKP, Queensland Rail, Virgin and Via Rail.
In the UK, Nomad’s passenger WiFi services are deployed on 75% of all WiFi connected trains and its position as a global player is borne out by a 47% market share of connected (WiFi enabled) vehicles in the international rail sector.