Nomad launches new state-of-art suite of operational software tools

(Newcastle upon Tyne, 21 September 2016) Nomad Digital, the world’s leading provider of passenger and fleet connectivity to the rail industry, will launch a new portfolio of operational tools for train operators at InnoTrans. These tools have been designed to help address the daily real-time monitoring, reporting and analysis challenges experienced by train operators today and in the future. 

The new portfolio includes: 

  • ND Monitor – proactive real-time issue detection integrated with Nomad’s Helpdesk tools
  • ND Fleetview – cloud based, real-time operational reporting across all fleets
  • ND Insight – long-term performance analytics and insight across multiple data sources

ND Monitor is Nomad’s new real-time issue detection platform, featuring full integration with our Service Desk tools. This tool alerts Nomad’s dedicated customer Service Desk to key issues, enables fast review and problem detection, and allows for these alerts to be prioritised for action. The tool incorporates geo-zoning to reduce false positives, and automatic incident creation functionality, which in turn reduces ticket creation and response times.

ND Fleetview, the new cloud-based operational reporting software platform, offers operators the opportunity to make informed business decisions by really understanding the performance of their on-board connectivity solutions – by combining and orchestrating both near real-time and historical data. The operator benefits from easy access to this complex data, displayed simply in flexible formats which are extendable to multiple sources of information and visible on multiple devices.

Interactive dashboards summarise information which can be viewed in a secure environment with functionality that allows easy data export and the sharing of information.  ND Fleetview provides deep insight into connectivity performance, offering the ability to create rules based custom Key Performance Indicators to simplify complex data relationships, ideal for management reporting. The software platform is aimed at the operational and technical roles in the business. 

The ND Insight software tool has been recently upgraded to provide enhanced data exploration, analytics and dashboard functionality, allowing business users to trend and analyse data in either in tabular or graphical formats. This access to multi-dimensional data across all major aspects of the fleet operation facilitates the deep investigation of information on which important business decisions are based.

Importantly, these tools integrate data from disparate systems into one place and provide the supporting information for discussions with mobile operators and other relevant parties and stakeholders.

Reece Donovan, Nomad Digital Group COO, said “These tool take operational awareness and intelligence to the next level. They give train operators greater flexibility and simplicity. It enables them to monitor, respond and report on fleet operational issues in a far more intelligent, proactive way. We have seen this work well for customers who appreciate how it improves their operations, maintenance and ultimately their passengers’ experience.”

Andrew Taylor, Nomad Digital Group CEO, said “In designing and developing these exciting software applications, Nomad has listened carefully to our customers and gained some excellent input and insight into what is required to address their operational and business requirements. We have invested significant time and effort to create a platform and a set of tools which are highly configurable and intuitive, and which we believe will meet our customers’ needs both now and well into the future.”

To understand how these tools will be of benefit, there are daily demonstrations of ND Fleetview on the Nomad stand. Come and meet the team at Hall 4.1, Stand 215 to hear more about our suite of operational services.

Nomad Digital

David Bootle Marketing Communications Manager
+44 207 096 6966 Ext. 2144                  


About Nomad Digital

Nomad Digital (Nomad) is the world’s leading provider of passenger and fleet connectivity solutions to the railway industry. It offers a broad solutions portfolio to both train operators and train builders that facilitates a significantly enhanced passenger experience. The integration of Nomad products and services into the on-train environment improves levels of passenger and train connectivity, provides journey information and entertainment facilities and increases the in-service time and operational efficiency of the fleet.

Nomad is the pioneer of the Networked Train – a shared and secure internet-standards based network infrastructure to which all authorised on-board systems and passenger devices may connect. This networking platform allows on-board devices to communicate with each other and, with the outside world, while maintaining a secure separation between passenger facing applications and those systems responsible for the safe operation of the train. Through the adoption of industry standards, augmented with added-value Nomad interfaces and features, customers can be assured of a functionally rich, future-proofed platform on which to deploy new applications and services.

Nomad’s integrated and scalable solutions include the multi-award winning and patent-protected Passenger WiFi, enabling seamless connectivity with the internet and on-board infotainment.  In addition, its Passenger Information System for live journey, multi-media information and Passenger Portal Framework simplifies the creation of custom portals to on-board services and entertainment. While Nomad’s Remote Online Condition Monitoring, Driver Assist and Power Train products are targeted at more efficient fleet maintenance operations and improving fuel economy.

Nomad Digital is an international business, with sales and service centres in several locations around the world and product development facilities in the UK (Newcastle), Germany (Hildesheim) and Portugal (Porto).

Founded in 2002 and headquartered in the United Kingdom, the company remains an innovative market leader, providing products, services and solutions - directly or indirectly – across Europe, North America, the Middle East, Asia and Australia.

Currently serving more than 80+ global customers – in more than 40 countries - including train builders such as Alstom, Bombardier and Hitachi, and leading train operating companies, such as ÖBB, Amtrak, Via Rail, Eurostar, GWR, NS, NSB, PKP, Queensland Rail, and Virgin Trains.

Nomad’s technology is used by circa 2 billion passengers annually, with solutions on more than 100 fleets, across 20,000+ vehicles, utilising 37,000+ passenger information screens, carrying 15+ million WiFi monthly sessions.  In the UK, Nomad’s passenger WiFi services are deployed on 75% of all WiFi connected trains and its position as a global player is borne out by almost 50% market share of connected (WiFi enabled) vehicles in the international heavy rail sector.

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